Human Factors and Ergonomics Society Europe Chapter
Bad Ergonomics - Example 14

Home banking
desktop view Girotel

This is the new interface of a home banking programme of a large Dutch bank. It is very similar to a web interface. One of the problems of the programme is that after starting the programme you will get above interface view with a button (1) «Start Girotel» (Start banking). Apart from the fact that the screen changes a little, clicking the button does not have any effect (of course, as the programme was already started). The button has no function at all.

Submitted by Leo Plugge.

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